Tenant Lifecycle

Overview

The tenant lifecycle covers all phases from account creation to permanent deletion.

Cancellation

Cancellation can be initiated via Settings → Billing → Cancel Account.

After cancellation:

• The Stripe subscription is cancelled at period end
• A confirmation email is sent
• The retention period of 60 days begins

Retention Period (Grace Period)

During the 60-day retention period:

• Your access remains active
• A banner displays the remaining days
• You can export your data
• You can reverse the cancellation

After the retention period expires:

• Access is suspended
• Automatic deletion is scheduled for 90 days after cancellation

Data Export

Under Settings → Billing → Export Data, you can download your data as CSV files:

• assets.csv: All assets with tags, serial numbers, status
• users.csv: All users with email, role, status
• locations.csv: All locations with hierarchy

Immediate Deletion (Hard Delete)

Via "Permanently delete account", you can request immediate deletion of all data. You must type the exact company name to confirm.

Warning: This action cannot be undone. All assets, users, locations, processes, and audit logs will be immediately and permanently deleted.

Reactivation

As long as the account has not been permanently deleted, cancellation can be reversed via Settings → Billing → Reactivate Account.

Automatic Deletion

90 days after cancellation, tenant data is automatically deleted. Warning emails are sent before deletion:

• 14 days before: First warning
• 3 days before: Final warning