Billing & Subscription
Billing & Subscription
Overview
Uslimato offers multiple plans with different feature sets and limits. Billing is handled through Stripe.
Billing Tab
The Billing tab is located under Settings → Billing. It shows:
- Current plan: Name, monthly cost
- Subscription status: Active, cancelled, past due
- Next billing: Date of the next payment
- Manage subscription: Opens the Stripe Customer Portal
Stripe Customer Portal
The "Manage subscription" button opens the Stripe Customer Portal where you can:
- Update payment method
- Download invoices
- Change plan
- Cancel subscription
Plans
| Plan | Assets | Users | Price |
|---|---|---|---|
| Free | 50 | 5 | Free |
| Starter | 500 | 25 | €29/month |
| Professional | 5,000 | 100 | €99/month |
| Enterprise | Unlimited | Unlimited | Contact us |
Subscription Lifecycle
Subscriptions follow an automated lifecycle:
- Active — Subscription is current, payments are succeeding
- Past due — A payment has failed; Stripe retries automatically. After 3 consecutive failures, a grace period begins
- Grace period (60 days) — Full access is maintained, but a warning is shown. You can resolve the issue via the Stripe Customer Portal
- Scheduled for deletion (90 days after cancellation) — If no payment succeeds, the tenant data is scheduled for permanent deletion
- Deleted — Tenant data is permanently removed
Cancellation
When you cancel your subscription:
- Access continues until the end of the current billing period
- A 60-day grace period follows where you can reactivate
- After 90 days from cancellation, your data is permanently deleted
Reactivation
During the grace period, you can reactivate your subscription from Settings → Billing. A successful payment automatically restores full access.
Payment Failures
If a payment fails:
- You will receive an email notification from Stripe
- Stripe automatically retries the payment over the next few days
- After 3 consecutive failures, a grace period is started
- Resolve payment issues at any time via the Stripe Customer Portal
Test and Demo Tenants
Tenants with type "Testing", "Demo", or "Internal" do not require a Stripe subscription. Billing is not displayed for these types.