Self-Service Portal

Overview

The Self-Service Portal at My Workplace (/mein-arbeitsplatz) is the personal landing page for every authenticated user. It surfaces the three most common work areas on a single page:

My Assets — every asset currently assigned to the user
Open Tickets — ITSM tickets the user has reported
Active Processes — in-progress asset movements that involve the user's assets

On top of these summaries, five Quick Actions give users a fast start into new work items directly from the portal.

Quick Actions

Above the three summary sections the portal offers five shortcuts:

Action	Target
New request	Guided form that creates a new request ticket
Service catalog	Card grid of all available request categories
Report an issue	Jump straight into ticket creation
My devices	Asset list filtered to the user's own assignments
Active processes	Movement overview

Visibility depends on permissions and the active ITSM licence of the tenant.

Service Catalog

At /mein-arbeitsplatz/katalog users find a catalog of predefined request categories:

Hardware request — order a device, accessory, or replacement
Software request — request a licence or software install
Access request — request access to a system, folder, or application
Report a problem — report a defect or malfunction (filed as an incident)
Training request — request onboarding or training
Other — anything that does not fit another category

Each card is a deep-link into the request form with the type pre-selected (?type=<key>).

New Request Form

The form at /mein-arbeitsplatz/anfrage captures:

Request type — chosen via the card picker (six categories)
Your contact details — auto-filled from the current login, read-only
Short title — required, max. 255 characters
Description — optional, free text

On submit an ITSM ticket is created with the matching ticket type:

Report a problem → incident (medium priority)
all other categories → service_request (medium priority)

After successful creation the newly opened ticket is displayed along with a deep-link to the ticket detail page (/desk/<id>).

No active ITSM licence

If the tenant has no active ITSM add-on licence, the form remains visible but every field and the submit button are disabled. A notice banner tells the user to contact their admin.

Security & isolation