Service team
Tickets
The ticket system bundles incident reports and service requests in one place – with status, ownership and history.
#What a ticket is
A ticket is a service item: an incident or a request. Tickets are created manually or automatically from the service catalog.
#Status & ownership
Every ticket carries a status and a responsible person. The history documents every step – traceable for everyone involved.
#Linking to assets
Tickets can be linked to an asset. Via Report a problem on the asset detail page, a ticket is created right at the affected device.
Note
Every asset detail page has its own "Tickets" tab with the related items.
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