Self-service
Raise a request
Via New request you report needs or problems to IT service – structured, traceable and with status tracking.
1#How to raise a request
Open the service catalog, pick the right category and fill in the prepared fields. On submit, your request goes to the service team.
- Open the service catalog
- Choose a category (hardware, software, access …)
- Fill in fields and submit
2#Track the status
Your request becomes a ticket. You track its progress in My Desk – from inbox to resolution.
Done!
Your request is submitted – the service team sees it as a ticket, and you track the status under "My Desk".
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